Customer Comments
We strive to maintain the highest level of satisfaction by actively
seeking and reacting to open and honest customer feedback.
  • Hi Len,
       (Concerning the "Do It Yourself" section of the PopsMusic website) 
       I followed your instructions to clean the (button) contacts (on my QChord) and now it works great!
       Thanks for your helpfulness.  Wendy Stapley (5/21/16)
  • Hi Len
       I'm pleased to say that my order of your 2 instructional DVDs on The Omnichord/QChord have arrived. I           have popped them into my player and they DO play ok!!  
       Thanks for the very kind offer to forego payment if they didn't work - that is now unnecessary.  You may safely state on your Website that these DVDs should be playable on DVD players in Europe. 
       All the best, looking forward to watching them and then launching myself into making the most of this quite strange but fascinating instrument.  Take care, SteveB (UK)  (May, 2016)
  • Len, my daughter Lynette and I (Trish) love our new Q Chords. My 3 year old great granddaughter is still singing Amazing Grace and In the Garden, but now to the music of the Q Chord. My best friend Susan saw mine at church today and is going to buy one too.  It's quite a hit and Lynette and I just sent for another cartridge for ours. The rhythm one. Of course we each had to have one.  Thank you again for your courtesy and the time you spent with us.  God Bless your business and your ministry as you sing for our Lord!!  (Trish, Lynette, Jansky and Kyla) 

  • Dear Lenny, I am wanting to share one of my Q-Chord stories. I use my instrument mostly for Hospice work. I recently had an ALS patient, who cannot speak...but can smile; and who cannot move, but can still move his hands and arms. I had him "humming along" when I played Que Sera Sera but the best part of the story is when I played "Celebration" from my most recent song-cartridge. His face truly "lit up" with a big smile, and his hands started moving from side to side in time with the music. He was "dancing" in the only way he could...with his hands!! In that moment I gave thanks once again that I bought myself this Q-Chord. I have since gone to visit him several times and I always take my Q-Chord. He loves LaBamba...and YMCA...and continues to "dance with me as I play". His smile means everything to me and my Q-Chord has sure helped put that smile on his face. 
    (J. Jacobs Hospice Volunteer, Phoenix Arizona)

  • Hi Pops Music, I just got off the phone with you regarding the Suzuki QChord that I purchased from you (didn't catch the name of the person I spoke with)...helpful and friendly customer service! I'm impressed, and I appreciate it! I'm looking forward to the QChord, and rest assured that you'll get some very positive feedback from me. Thanks again.  (J. Gravelin)

  • Dear Mike, I spoke with you over the phone after visiting your website and purchased a QChord from your store.  I just wanted to say thank you for all the help that you gave me.  You were so kind and helpful when speaking with me over the phone.  I never had someone give me the patience and friendliness that I received from you that day.  It is greatly appreciated!  (E. Rowe)  

  • I have had my QChord now for two weeks and it is difficult to put it down. What a great instrument!  Now at the age of 64, I have rediscovered music. I play the Autoharp and I have found the QChord much more versatile. I won't be giving up my autoharp; however, it has been relegated to a secondary position. Thank you for a great instrument. (B. Kahn)

  • Lenny, I'm writing to let you know I received my  QChord.  Thank you for the monthly songs.  I love the variety and your style is so easy to learn and play on my QChord.  Many of my clients at Meals on Wheels have asked me to play for them. They love the music - some of them sing along.  We all have such fun!  Many thanks again for all your help.  (M. Moore)

  • Len, I had the pleasure of meeting your son Mike yesterday. He introduced me to my new Q-Chord. I just love it. It is so versatile and just plan fun. The neatest thing about it was my husband had never seen one nor the music it can make. I set him down and showed him the strum plate and how to stroke. I told him to just stroke with the rhythm and that he would know the song. Then I hit the demo. Well, needless to say, after a couple of bars he was stroking like a pro. He was so jazzed. He had never made music in his life. It was so cool. Thanks again for your help and great service.  Len, Feel free to use my comments. Again thanks for your service.  FYI - I actually worked up a sweat jammin with Party Hits last night!!!!!!!! (Diane Giguere)
  • "I always dreamed of being able to play an instrument and this has made my dream come true".

  • "Lenny, thanks for the wonderful intro to the QChord.  It's the best I've found on the Internet".

  • "Thank you for the prompt and caring customer service".
 
  • "Once again I am pleased with your excellent customer service.  I will continue to recommend your company to others".

  • "I received my new QChord and boy do I love it.  I am glad I found you on the Internet.  Thank you and your staff for being so helpful".  

  • "I moved up to the Q-Chord and enjoy it thoroughly.  The books and tape you provided were exactly what I needed". 

  • "I used to play piano, but now with arthritis it is too difficult.  The Omnichord brought music back for me".

  • "Thank you for taking the time to answer our questions, we really appreciate your dedication".

  • "Just got it two weeks ago, played it in church, people loved it".

  • "Thanks!  Got my QChord today and I love it"!

  • "Thanks so much for your friendly and quality service.  I will be recommending you to others."

  • "Its great having a live person actually answering my email!  I'm tired of computer generated responses that don't mean anything".

  • "My dad said that your books about the QChord were exactly what he needed.  Thanks loads ... long live the Internet."